Trip Advisor

Terms and Conditions for accommodation to be featured on the Room Booker Online Website

June 2015

These terms and conditions apply to the owners or operators of all hotels and other accommodation featured on the website (Room Booker Online is owned and operated by Ruby Road Ltd a software development company, and as such all terms and conditions apply equally to Ruby Road Ltd). Room Booker Online and Ruby Road Ltd shall be referred to as ‘we’ or ‘us’.

By clicking the "Free Trial" (or similarly worded) button on the Room Booker Online home page you agree to be bound by these terms and conditions in the form that they appear on this page at any time (these Terms).

For details of what you need to do to go through the sign-up process in order for your hotel or other accommodation to feature on this Site.

These Terms may change at any time and you agree to accept and will be bound by the Terms that are on this page at the time any booking with you is made. Whilst we will send an email to hotel operators to the email address we have on record when we change these Terms, it is your responsibility to consult this page regularly to check the terms and conditions that apply to you at any time.

Information about us and who you and we contract with

Room Booker Online is owned and operated by Ruby Road Ltd ("we" or "us") and is a company registered in England under company number 09464695 and have our registered office at 154 – 158 Church Street, Blackpool, Lancashire, FY1 3PS

Our contract is with the hotel owner or operator named in the Online Application and referred to as "you" or "your" etc in these Terms.

References to your hotel are to the hotel, bed and breakfast, self-catering holiday cottages or other establishment named in the Online Application.

Owners and operators of bed and breakfast and other establishments are welcome to feature on this Site as well as hotels.

What you agree to do

You agree to do the following by means of completing the relevant sections of the Room Booker Online setup to-do list that is visible in the top-left of the page once you have set a password for your account and a unique, available name for use as a subdomain for your hotel in Room Booker Online "Hotel Name".

You also agree

You acknowledge and agree that:

Our role and responsibilities

Subject to the other provisions of these Terms we agree to provide an online booking service from Room Booker Online for accommodation in your hotel which consists of the following:

Payment and fees

You agree to the following:

Cancellation / Refund policy

In the event of any cancellation of any Booking your own terms and conditions will apply.

If a Cancellation Requirement due to Error arises, you must inform the Guest who has made the Booking as soon as possible.

It is not our responsibility to inform guests of cancellations. We are not obliged to make any refund to any Guest.

Changes and queries relating to Bookings and Refund Policy

We will pass on the details that Guests give us at the time of making a Booking. We will request Guests to update you directly should their personal details change. You agree to deal with any queries about bookings, changes and other arrangements directly with Guests. Any changes to any Booking are made at your discretion and we are not responsible for providing any services or assistance in relation to the same.

Without limitation:

Intellectual Property Rights

You confirm and agree that:

Data protection and privacy

We have indicated to Guests and users of our Site that their privacy is important to us. You should not use any personal data or information which can be used to identify individuals for any purpose other than in relation to the hotel booking, without that individual’s prior consent.

It is your responsibility to ensure that you comply with the Data Protection Act and any other statutory or similar obligations in respect of all personal data that we provide to you.

Linking and framing to or from this Site

You are entitled to link to or frame this Site but we may at any time at our discretion withdraw our consent to any such linking or framing by you. If we withdraw such consent you will immediately cease the relevant linking or framing. You agree to comply with any linking or framing policies that we may have in place at any time.

Exclusions and limitations of liability

The contract for any Booking is between you and the Guest. It is your responsibility to provide the accommodation or services that each Guest has booked via the Site. We do not have any liability or responsibility to provide any such accommodation or services nor do we have any liability or responsibility for your failing to comply with any contract or for any other acts or omissions of you, your agents or representatives.

You acknowledge and agree that we have no responsibility for inspecting your hotel or checking any content or information that you provide to us. It is your responsibility to ensure that all Content or information relating to your hotel on the Site is up to date and accurate at any time.

Whilst we endeavour to make the Site available, we give no guarantees or warranties that it will be available at any time or at all. We will have no responsibility for any loss and damage that you suffer or incur by virtue of this Site not being available at any time.

Without limitation we have sole discretion to:

Save as provided below, we exclude all liability for all loss and damage incurred by you or any Guests or other user in connection with the Site. Without limitation, save as provided below, we exclude all liability for the following: loss of profits; direct loss or damage, indirect loss or damage and consequential loss or damage.

Nothing in these Terms affects, limits or excludes:

Changes to these Terms

Any changes to the Terms appearing on this page at any time will only be effective if agreed in writing by us and such consent will only be effective if it comes from


If any provision of these Terms is found to be invalid or unenforceable then the remainder of the terms shall remain in full force and effect.

You agree that these Terms and any documents referred to in them constitute the entire agreement between you and us regarding Room Booker Online and supersede anything previously agreed between you and us.

If we fail to exercise or enforce any right we have under these Terms, this does not mean that we have waived that right and we may still exercise or enforce that right later on.

Any notice we give you may be given to you at the email address we hold on record for you at any time.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim or dispute arising from or related to Room Booker Online or relating to these Terms. These Terms and your use and access of Room Booker Online are governed by English law.

Contact us

If you have any concerns or wish to contact us for any other reason please contact us by email at or in writing to Room Booker Online, 154 – 158 Church Street, Blackpool, Lancashire, FY1 3PS